As we all know, the first quarter is the most crucial for any retailers’ business as it helps them know if their new line of merchandise will be a hit or not. To be able to determine the profitability of your new product line, you need to take note of the customer response. But how do you do that? Let us find out through the ways of conversational commerce.
Retailers interact with customers in everyday life – at the store, in the mall, and even while commuting to work. Hence, it’s very possible that the first contact you’ve made with a particular product may be your customer at the store. The purpose of this article is to guide you through the steps of interaction that you should do with that product to make sure that you’re able to convert a prospect into a buying customer. Conversational commerce is the key to understanding the customer’s mind and using that information to improve your sales.
The first step in making a sale is to introduce your product to your customer. The best way to do this is by simply having a conversation with the person who will be buying your product. If you’re working in the apparel clothing retail industry, for example, you can talk to girls who are walking in the mall and ask them which brands they like. In return, you get the chance to make a sales pitch to that girl, convincing her that her favorite brand is this one. While this might seem easy, it requires a lot of effort and patience because the prospect might reject your offer several times before finally accepting it.
In addition, if you’re selling kitchenware products, then you can ask your companions in the mall which brands they like. Then, you can strike a conversation with them and make your sales pitch to them. But to really be effective, it’s advisable that you have the whole conversation in Spanish, for the simple reason that most English speakers would not be able to understand your dialogue. With that, you will be able to make your sales pitch directly to their face.
Another thing you can do to sell your product is to build a relationship with your target customers. For instance, if you’re into fashion, you can have a friendly interaction with girls who are into the same industry. You can introduce your product to them and strike a conversation with them. After all, it’s a known fact that relationships are the key to business success. Aside from building rapport, you’ll also be able to develop trust among your customers, which will eventually lead to more sales and, ultimately, more profits in your company.
Aside from having a conversation, you can also use the power of suggestion in order to sell your product. Perhaps, you know a young lady who’s fond of playing video games? Why not introduce her to the latest game console in the market and sell her a copy of it? She’ll surely appreciate it since she’s a big fan of this particular genre, and she’ll be able to ask questions regarding the latest gaming technology in the market.
By knowing what your target clients want and what you can offer them, you’ll be able to create a good impression on them. They’ll easily become repeat customers in the future. On the other hand, you can also give out samples of your product in order for your potential customers to try it. If you can’t provide them with the samples, you can simply have your employees go around to other retailers and present your products to them. They’ll certainly take an interest in them because you’re trying to reach out to them. This is one way of getting their interest while using the power of suggestion.
The power of suggestion is something you can apply in almost every aspect of your business. If you want to sell your products, make sure to include conversation in your marketing strategy. This will allow your customers to feel as if you’re there talking to them and trying to convince them to buy your product. It won’t just give them information about your product but will help build up a relationship between you and your customer relationship management.